FAQ

Frequently Asked Questions (FAQ)

1. Orders & Shipping

How long will it take to process my order?

All orders are processed and prepared for shipping within 1 business day (Monday through Friday, excluding public holidays). Orders placed before 5:00 PM Eastern Time (ET) begin processing the same day.

How long does delivery take?

Once shipped, standard delivery typically takes 2–4 business days. In total, most orders arrive within 3–5 business days from the date the order was placed.

How much does shipping cost?

We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

2. Tracking & Delivery

How can I track my order?

Once your package ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status.

Which carriers do you use?

We ship using trusted carriers including USPS, UPS, and FedEx.

What if my tracking says "Delivered" but I haven't received my package?

Please check around your entrance, with neighbors, or your building management first. If you still cannot find it, contact us at support@kikks.com within 7 days so we can open an investigation with the carrier.

3. Payments & Security

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets including PayPal, Apple Pay, Google Pay, and Shop Pay.

What currency are your prices listed in?

All prices on our website are listed and charged in U.S. Dollars (USD).

Is my payment information secure?

Yes. All transactions are processed through encrypted connections (SSL) and adhere to strict PCI-DSS compliance standards. We never store your full payment card details on our servers.

4. Products & Sizing

How do I know what size to order?

We recommend checking the sizing guidance provided on individual product pages. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What should I do if I receive a defective or incorrect item?

If you receive a damaged, defective, or incorrect item, please email us immediately at support@kikks.com with your order number and photo evidence so we can resolve the issue right away.